Listen to the list of prompts and soon it will say, “For other membership questions, press 6.” I pressed 6 again.Īfter that, I was briefly put on hold and then connected to a real person at Experian in just a few minutes. It will give you a choice to choose credit questions or membership questions. At the end of the prompt, it will say, “For other questions, 6.” I pressed 6. The automated voice will say: “In a few words, why are you calling today?” It gave me the option to press 9 to hear my choices and that’s what I did. You’ll be asked, “Would you like to remove the freeze on your credit file now?” If you say yes, you’ll be routed to a self-serve process.
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How to reach a real person: Bypass the prompts that try to route you to the website or automated self-serve by choosing the “other questions” option.ĭetailed steps on how to reach a live person at Experian: Enter your Social Security number to confirm your identity.Experian phone number: Experian’s official customer service number is: 1-888-EXPERIAN (1-88).Even after reaching a real person, he or she may have to put you on hold to get you to the department you need. What I’ve detailed below is the quickest way I was able to reach a real person.Īll the credit bureaus route callers to self-service options. Also, note that each of the credit bureaus has several phone numbers, each for different issues. Wait times may be longer if you call during peak hours, so try to call early in the day. How To Reach Humans at Experian, TransUnion and Equifax In January 2023, I documented the steps as well as the wait times it took for me to talk to a real person at the following credit bureaus: In this article, I’m going to share with you the steps you can take to reach human beings at the three major credit bureaus.Īt, we call each of them periodically to stay current on their processes for reaching a real person. One issue you may run into when contacting the credit bureaus is reaching a real person.
From time to time, you may need to get in touch with the three major credit bureaus – Experian, TransUnion and Equifax – for various reasons, including freezing your credit, which money expert Clark Howard believes is the best way to protect your identity.
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